What Is Mediation?
Mediation is a conflict resolution process where a neutral person helps people to reach agreements.
What Do Mediators Do?
- Provide a controlled setting for face-to-face negotiation.
- Focus discussion on issues that need to be resolved.
- Help participants generate realistic settlement options.
- Prepare written agreements that clarify expectations and obligations.
Mediators Do Not:
- Make judgments or decisions.
- Give legal advice.
- Provide psychological counseling.